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Privacy Policy

MetroHealth Internet Privacy Statement

Relationships are built on trust. One of the most important elements of trust is respect for an individual’s privacy. At MetroHealth, we value our relationship with our clients, and we take your personal privacy seriously.

We are committed to ensuring that users of this website understand this website’s privacy practices. This Internet Privacy Statement will outline:

  • What personal information may be collected.
  • How that personal information may be utilized.
  • Who may have access to the personal information.
  • How the personal information is protected within the secure infrastructure of this website.

This Internet Privacy Statement applies to this website, the services provided and the information collected.

If you have questions or concerns about this Internet Privacy Statement and/or the privacy practices of this website, you should first contact MH Geriatrics Management, 6000 Metrowest Boulevard, Orlando, FL 32835.

Commitment to Confidentiality

Confidentiality is a top priority at MetroHealth. We are committed to maintaining the highest level of confidentiality with all of the information we receive from this website’s users. This Internet Privacy Statement assures you that the information you share with our organization is kept confidential and fully secure.

Links to other websites may be available to provide you with additional useful information and services. Links that take you off this website are clearly labeled. MetroHealth is not responsible for the privacy policies or actions of those who control other websites. We encourage you to look for and review the privacy policies of any website you visit.

We may also partner with third-parties to provide links to their websites to offer you additional information and services. You may see both the MetroHealth logo and the third-party’s logo on these third-party websites. Users of these websites should be aware of who is collecting personal information and whose Internet Privacy Statement applies before they provide personal information. MetroHealth may not have control over third-party partners’ use of your information.

Collection and Use of Personal Information

Users of this website have the option to provide certain personal information. This personal information may be required in order to receive specific services. By providing such information, you are agreeing that insurance carriers may store, process, and review such information. MetroHealth may also use this personal information for the purpose for which it was collected. We may collect certain personally identifiable information from our users at different places within this website. Our definition of personally identifiable information includes any information that may be used to specifically identify or contact you, such as your name, mail address, telephone number, etc. Certain information may not be personally identifiable when standing alone (e.g., your age), but may become so when combined with other information (e.g., your age and address).

We may use the voluntarily provided contact information to notify website users of updates to existing products and services, new products and services, or upcoming events. Website users who do not wish to receive such notifications via e-mail can choose to opt-out of receiving such information. It is our policy that e-mail messages will contain an “unsubscribe” feature, along with instructions on how to execute the unsubscribe function.

MetroHealth recognizes that when website users choose to provide personal information, they trust that we will protect their privacy and will provide them with choices about how that information is to be shared. We will not sell trade, rent or disclose the personal information that you provide unless you authorize us to do so or required to do so by law.

There are instances in which we may disclose website user’s personal information to our agents, third-party partners, affiliates, and subsidiaries to enable them to perform functions on our behalf. These companies are only permitted to share, store and/or use personal information for contracted business purposes.

We may share your personal information when we believe that such action is necessary to:

  • Fulfill an enforceable government request.
  • Conform with the requirements of the law or legal process.
  • Protect or defend our legal rights or property, this website, or other users.
  • Protect your health and safety or the health and safety of this website’s users or the general public.

Technology use on this website

Information about your use of this website is collected through the use of session and persistent cookies. Session cookies are small text files that are stored within your computer’s memory. These files are used to facilitate your navigation throughout this website.

Persistent cookies are small computer files that are transferred to your computer’s hard drive. Persistent cookies are used to grant you access to both public and private areas and are only used for session tracking. Information stored within both session and persistent cookies are not tied to your Personally Identifiable Information. If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your Internet browser or other programs. You can also set your browser to refuse all cookies. Please note, however, that some parts of this website may not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

This website does not respond to web browser “do not track” signals.

To gauge the effectiveness of this website, MetroHealth may collect non-personal information about our website users. This information may include, among other things, your: IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users’ movements around the website and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personal information.

Internal security procedures

Information that you share on the website is kept strictly confidential and fully secure. MetroHealth follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements.


If you send questions or comments to an e-mail address listed within this website or via a contact form located within this website, MetroHealth will share your correspondence with an associate most capable of addressing your questions and concerns. We will retain your communications until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will not keep your e-mail address for secondary purposes. All information and correspondence you share with us will be handled in the strictest confidence.

We may agree that email has become a standard communication tool used by many different parties. Unfortunately by design standard Internet e-mail is not secure. For that reason, please do not use unsecured e-mail to communicate information to us that you may consider to be confidential.

State of Florida Privacy Law

Residents of the State of Florida can access the current Florida Statute on General Patient Records here.

Children’s Privacy

This website is not intended for use by children under the age of 18.

Internet Privacy Statement Changes

This Internet Privacy Statement is effective as of November 2014. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

If we decide to change this website’s privacy practices, we will post those changes to this Internet Privacy Statement, the homepage and other places that MetroHealth deems appropriate so that you are aware of what information is being collected, how the information is being used, and under what circumstances, if any, the information may be disclosed. MetroHealth reserves the right to modify this Internet Privacy Statement at any time, so please review it frequently.

Health Information Disclaimer

The material and content contained in this website is for general health information only and is not intended to be a substitute for professional medical advice, diagnosis or treatment. Users of this website should not rely exclusively on information provided in this website for their own health needs. All specific medical questions should be presented to your own healthcare provider.

MetroHealth makes no warranties or representations, express or implied, as to the accuracy or completeness, timeliness or usefulness of any opinions, advice, services or other information contained or referenced in this website. MetroHealth does not assume any risk for your use of this website.

Users of this website should be aware that information about healthcare changes constantly; since this website is only updated periodically, it may not contain the most recent information. MetroHealth is not responsible for information appearing at hyperlinks. The use of this website does not create a physician-patient relationship and does not obligate MetroHealth to follow up with or contact users of this website.

In consideration for your use of and access to this website, you agree that in no event will MetroHealth or any other party involved in creating, producing or delivering this website or any site linked to this website, be liable to you in any manner whatsoever for any decision made or action or non-action taken by you in reliance upon the information provided through this website.

More Information

This website is maintained by MH Geriatrics Management, 6000 Metrowest Boulevard, Orlando, FL 32835.

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